FAQ

How do I place an order?

To place your order, you choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Where can I enter my discount code?

Your discount code can be added to your cart which you will find if you click on “Go to Cart” in the upper right corner. The discount will immediately be discounted from the total sum when applying the coupon. Please note that you can only use one discount code per order.

Was my order successful?

If money has been captured from your account, the order has reached us and will be processed by our warehouse. Your order confirmation is sent to the e-mail address that you provided when placing your order. You can also see your order status if you log in to your user account. If you have not received a confirmation, please contact us att info@fredpatrone.com

Why can’t I see my order on my account?

You need to be logged in when placing the order for the purchase to be seen on your account. You will receive all necessary order information by email even though you were not logged when placing the order.

How do I change or cancel my order?

Please contact our customer service as soon as possible in order for us to change or cancel your order before it is shipped. You can email us.

PAYMENTS

 

Payment methods

You can choose to pay with credit or debit cards. We use Stripe Payments as our primarily payment solution. Fred Patrone AB does not directly handle any credit card numbers.

What do I do if my payment has not been captured?

If you are not able to pay with your debit or credit card, it is usually because your card is issued in another country than the one you are ordering from. Our payment system Stripe automatically blocks these transactions for safety reasons to minimize online fraud. If you are not able to pay with your card, we recommend you to try another payment method.

DELIVERY INFORMATION

 

Is it possible to track my order?

You will receive a tracking number when your order has been dispatched from our warehouse.

If your order has not arrived within the stated delivery time, please contact our customer service: info@fredpatrone.com

RETURN AND EXCHANGE

 

Return instructions

As a customer, you have the right to return and receive a full refund of any purchased products within 30 days of receiving your order. Please note that the product must be in the exact new condition as when receiving the product.

Pack the product the same way it was delivered. Do not bend leather bands around the cushion of the gift box! Leather products shall be placed flat with the lower part of the wristband placed inside the elastic band and the products facing upwards.

All returns should be sent back to the warehouse it was sent from. For instructions on how to proceed please contact our customer service at info@fredpatrone.com

Exchange instructions

If you want to exchange your product, please follow the return instructions above to send your product back to us.

You can make an exchange for a product of the same or lesser value. If you wish to exchange for a more expensive product, we will make a refund and notify you when it’s done. You can place a new order with the new product at any time.

Have you received my return?

You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service with your order and tracking number.

I have received the wrong product.

We strongly advise that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received the wrong item or if it is damaged, please contact our customer service within 14 days.

OTHER QUESTIONS

I have Instagram/Facebook/blog, can you sponsor me?

Please send an email to info@fredpatrone.com